Returns & Exchanges

If You are unhappy with the product you ordered and want to return it No problem, we’re here to help.

The cost of the return are on You. You can choose any delivery company you wish, however, we are not accepting returns sent via regular post outside of the EU.

Once you receive your order, you have fourteen (14) days to request a return authorisation and return the unwanted item(s).

For the return, please follow the steps listed below:

1.  Make sure that the product is in perfect condition, unused, has the original packaging, bearing the original labels and accessories as well.
2. Contact us via info@pakame.com to request a return . In the email, please include the list of items you would like to return. We would love to hear your thoughts about the pieces you are returning, so any additional feedback is highly appreciated!
3. Pack the items properly. Please make sure to use either the original packaging when returning multiple items, or you can also choose to send back the items in a mailer, just ensure that your return parcel is packed and closed securely.

How to prepare your item(s) for a return?

Clothing

Please make sure that the item is in perfect, unused, unwashed, and undamaged condition, and that all labels are still attached to the garment. Please carefully try on each garment. As darker pieces might transfer their colour on other pieces, please make sure to pack each garment separately when returning two or more pieces in the same box.

Important information

We are accepting returns from the same country your order was delivered to.

We are not accepting returns sent via regular post from outside of the EU.

You will receive a written notification via e-mail that we have received your returned item. Any item returned exceeding the fourteen (14) day deadline is not be eligible for a refund and will be returned to the sender.

You are not entitled to exercise the right of withdrawal when the item was prepared especially upon your own instructions, or on your expressed demand, or in case the item was personalised to you.

1.Original items

As Pakamé receives the returned item, a quality control procedure shall take place in order to determine the appropriateness of the returned item.

To be eligible for the return, your item must be unused, unworn, and unwashed. The returned item shall include the original tags and the packaging. You are liable for the amortization of the products as a result of the use of the product which exceeds the necessary measure in order to assess the nature, the characteristics, and wear/operation of the item.

Returned items that are used or damaged may not be accepted and your refund shall be refused.

We will notify you on the approval or rejection of your refund within 3-5 working days of the receipt of the returned item.

2. Refund

If the return is approved, then your refund will be processed in the same way as the original method of payment within fourteen (14) days from the reception of the returned item. We shall refund the original price that you have paid for the purchased your item. In case of sale items, we are able to refund the sale price of the items.

In the unlikely event that you have not received an e-mail within the time period referred to above, please contact info@pakame.com

3. Exchanges

You can return any item for a direct exchange within fourteen (14) days of receiving your original order, without reasoning. Any item returned exceeding the fourteen (14) day return deadline is not be eligible for an exchange.

If you wish to do a direct exchange for the same product in another size or color, please contact info@pakame.com, and send your item back on your own cost.

If you wish to have a different item, or the requested item has a different price than the price you have paid for the original item, then you will need to return the unwanted original item for a refund, and place a new order.

If the item you want to exchange is out of stock in the size and/or color you have opted for, then a refund will be taken place instead.

Depending on your place of residence, the time of shipping of the new exchanged product may vary.

4.Sale items, products with discounted price

In case of items bought on sale, or if a discount code was added to your purchase, we are only able to refund the deducted price of the product(s).